FAQ

Shipping & Delivery

Free Shipping

We include FREE shipping to orders in the United States.

All orders are shipped via FedEx Ground. Please allow 1-5 business days for purchased items, once shipped, within the continental United States.

For international shipping there is a shipping fee, please contact us at customerlove@casadenovelas.com and we will provide you with a shipping quote. We ship with either FedEx or DHL for international orders.  Delivery times vary by country. Tracking information provided accordingly.

Do you ship to Post Office boxes?

All of our shipments are sent via FedEx. They do not deliver to Post Office boxes, forwarding addresses or courier collection points. We do deliver to all home and office addresses.

How soon will by order arrive?

We aim to ship all orders within 2 business days. Delivery time once shipped in the United States is 1-5 business days. Standard delivery within the United States is always free. Next day delivery is available for an additional fee.

How can I track my order?

When your order is shipped, we will send you an email with your taking number. You may also log in to your account at any time after your order has shipped and you can see the tracking number.

Login

How do I reset an old or forgotten password?

If you have forgotten your password, change it [here] and follow the 'Forgot Your Password?' instructions. For security reasons, we cannot send your password via email. If you keep having troubles accessing your account, please contact us via email.

Payment

What are the payment methods you accept?

We accept all major credit cards including Visa, MasterCard, American Express and we also accept PayPal.

Returns & Exchanges

How do I request an exchange?

Simply place a new order for the size or style that you need, then send back the original item with the prepaid shipping label that came with your order.  We'll refund you in your original form of payment when we recieve the returned item. Please note you have 30 days from original reciept to return any item.

What is your return policy?

You can return any purchase within 30 days of receipt, provided the item is unworn and has all tags if any for a full refund. After 30 day we do not accept returns. We provide a free return shipping label in every box. If you have lost the return label, go to Recent Orders in My Account and you can print a new one.